Transparency & Hassle Free Shopping
- We are committed to serving the customers the best way we could, and one of the ways we do this is by providing excellent customer service.
- Being our customer isn’t just about ordering and receiving deliveries. It’s about us caring what your whole experience is with us – from the moment you start shopping for products on our website to after your order has been delivered, we put a lot of effort into making sure that our service is nothing short of excellence.
Same Day Delivery
- Same day delivery is only available within most of Klang Valley Area
- Customer who prefer a specific time may WhastApp our team 016 225 9723 for any delivery arrangement.
- Delivery fee is RM20 per order, FREE FOR PURCHASE ABOVE RM350 (KLANG VALLEY)
- Guaranteed received on same day no matter any circumstances.
- We understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
We cover selected areas in Klang Valley for Same Day Delivery.
Standard Delivery Time
- Same Day Delivery for Klang Valley Area if ordered before 10 p.m DAILY.
- Orders are processed daily before 10 p.m working hour. Any orders placed after this time frame are processed the next business day.
- Standard Delivery for outside Klang Valley - within 2 to 5 working days. FREE DELIVERY FOR ORDERS ABOVE RM1000.
- If your order is likely to be delayed we will do our best to contact you, however, as we use external carriers to make our deliveries, we cannot offer a guaranteed service (although we do have a pretty good track record).
- Please make sure there is someone available at the delivery address provided to accept the parcel during this time.
- We charge a flat rate for any number of bottles to a single address with maximum prices of RM20 within Klang Valley. Free for orders above rm350.
- We charge a flat rate of RM25 per single order for order outside Selangor. [Free above rm1000]
- Delivery to East Malaysia is suspended.
- Any breakages or shortages must be reported to our team via WhatsApp 016 225 9723 within 72 hours of the delivery. You must have your order number.
Ready To Ship
·[READY TO SHIP] are items that is in ready stock can be dispatched on the same day you ordered before 5 p.m working day (EVERYDAY).
·[PRE ORDER] are items that require to order in advanced upon received order. Most [PRE ORDER] item usually will take 2-4 working days to arrive depending on stock availability. Customer who wish to purchase [PRE ORDER] items may WhatsApp our team 016 225 9723 for confirmation/enquiry , our team will assist you right away.
Selangor/Negeri Sembilan/Pahang/Melaka/Putrajaya/Penang/Johor only.
- We packages your order with the utmost care and attention to ensure that you receive your items at the highest quality possible.
- We uses a third party carrier for its delivery services. Therefore, the postal company’s terms and conditions apply when you shop with us.
· Getting your order right is extremely important to us. Please check your order upon delivery – we have procedures in place to ensure that every item shows up when and where you want it, but if we missed an item, please reach our team via WhatsApp our team 016 225 9723, our team will assist you right away.
We Reserves The Rights To Request Customer To Return The Product/s
- Please contact us immediately if the customer received any product or packing error.
- If Sk Liquor Merchant noticed any product or packing error have been delivered, Sk Liquor Merchant will request a return of the product/s from the customer.
- Sk Liquor Merchant is held responsible for the cost of returning the items back to our facilities if the mistake was done by Sk Liquor Merchant.
- Please note that unsealed products are considered sold and are not eligible for return and/or refund.
- If the customer willing to accept the product/s, Sk Liquor Merchant will more than happy to reissue a new invoice to the customer.
- If the customer willing to accept the product/s :
- If the total price of the new invoice is LOWER than the previous invoice, a refund of the price difference will be made for the customer
- If the total price of the new invoice is GREATER than the previous invoice, the price differences will be paid by the customer.
- If the customer resists returning the product/s, Sk Liquor Merchant has the rights to reissue a new invoice to the customer.
Product/s and Packing Error
- Please note that damaged goods and delivery errors must be reported within 72 hours of delivery.
- If your order has been packed and delivered incorrectly and it is not what you have been invoiced for, we will put it right for you.
- If you receive faulty product/s, we will replace it for you or credit your account.